I have had the same email. We are on older contracts (from several years ago) which have data usage capped at say 30 GB. They have promised to take the cap off by 23th march 2020 and it still has not been actioned. I have phoned up virgin media about it and no one knows anything. Keep a copy of the email and we can dispute it later. Anyone had any joy getting their data cap removed?
Cheryl keep all your emails as proof. They will have to credit your account otherwise this is false adversiting. Virgin media if you are reading this, please sort this out now. You have promised to remove the data caps by 23rd March 2020. Please action this asap otherwise I will be making a complaint to Ofcom for false advertising.
For a very insightful person that was not a helpful or insightful response.
In the year 2020 there are people who are happy with a download speed of 20meg with a 30 gig cap. I used to be on the 100meg tier without caps but wasn't making use of it and couldn't justify the cost so downgraded to the 20meg tier. I'm only with virgin for broadband and the move saved me roughly fifteen pounds per month.