Virgin Media Community

[antonio2023]

Hi all,

Good afternoon, my mother in law had a virgin media account a long time ago and no longer has a account but remained with the blueyonder email address however her email got hacked and she is not able to change the password, if possible she just wants a temp password to be able to change the apple id on the phone and blueyonder can be deleted!

Many thanks in advance.

[jhuk]

She cannot have a Blueyonder/VM email account/address due to the fact after a short period of time (30-90 days AFAIR) of leaving they close it.

To get access to any account would need the security question tied to the account when opened and the answers to the two memorable questions.

[Alex_RM · Accepted solution]

Hi antonio2023,

Thanks for posting and welcome to our community 🙂

Sorry to hear your mother in law is having some issues with her email.

As jhuk has advised, if she no longer has an active Virgin Media account she would be unable to use the email address.

If she is able to contact us here we can attempt to reset this just so she can save any important emails, but we can't guarantee we'll be able to do this.

Alex_Rm

[antonio2023]

Hi Alex_Rm

Thank you for the reply,

How can I get her to contact you?

[Tom_W1]

Hi @antonio2023 thanks for your reply.

If we are to help over here, she would need to create a Forum username and contact us over here, due to the account holder permissions that may be needed for an issue like this.

If she would prefer to call though, we are also available via the phones on 150 / 0345 454 1111. 

Many thanks