Virgin Media Community

[simonhall]

i have a old blueyonder email account...and its been hacked/password identified...i need it to be deleted can anyone help?...as other acounts are being messed with...

[simonhall]

I have an old blueyonder email address that has been hacked...i need it deleted...ive tried ringing customer surport but going around in circles .....need some help ...anyone

[Steven_L]

Hey simonhall,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear to that you old email address has been hacked, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message simonhall.

I have raised a ticket with our IT support team to have all of your email accounts removed from the system, I will be back in touch as soon as I have any further updates from the team.

Kind Regards,

Steven_L

[simonhall]

thanks Steven for the help

much appreciated...

[Ayisha_B]

Hi @simonhall,

Glad Steven was able to help raise this for you. 

Have a lovely weekend 😊