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kokopelli
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Message 21 of 22
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Re: account hacked and used to add netflix

Hi Otaku,

Sorry to hear about your experience, has this now been sorted out?

If not send your concerns to - https://netreport.virginmedia.com/netreport/, I have used it in the past and its efficient.

Meanwhile, reset your primary account password.

Regards,

KoKo

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Otaku
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Message 22 of 22
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Re: account hacked and used to add netflix

Yeh finally got sorted by virgin but did take a while for them to get in touch. In the end they refunded the 11.99 and removed the subscription. I emailed the complains section to get it sorted. Hope this doesn't happen to anyone else because it was quite stressful when everyone is telling you there is nothing they can do. 

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