Yes I have changed my password and I have contacted Netflix twice and was told the problem needs to be sorted out by virgin. So are you saying I'm going to have to pay 11.99 for someone I don't even know who hacked into my account to watch Netflix ?
Too be honest Iv been trying to sort this for a week and it's causing me a great deal of stress. If I cannot get this sorted soon I will be cancelling my virgin media subscription and moving to another provider.
Thank you for getting back to us. We do apologise if you have been informed this but we must reiterate as Katie did before that you would need to go through Netflix their selves, it would only be them that have the ability to cancel your account and set it for closure once and for all.
Please follow this link. Here you will find the Netflix help screen, please follow 'I'm seeing charges from Netflix but I don't have a Netflix account'. This will give you more information on how you can address this matter directly.