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about my internet

so i just received a random automated phone call in regards to my internet i never pressed 1 to talk to my ISP as it's virgin media but the number they called me on was 01743678133 the automated female voice didn't start talking until at least 5 seconds after me picking up the call said my internet was being disconnected due to a faulty router, i am curious if virgin media call from that number to tell people this before contacting customer support in regards to this or if it's a scam call

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Re: about my internet

VM would never call you to say your connection was "being disconnected due to a faulty router" so an obvious scam.


My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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