Yet another attempted scam?

[pannsoln]

I just had a call from removed from "Virgin Media".

The caller told me that I had lots of errors being reported to Virgin Media from my router, and wanted to know how many devices I had attached. I didn't tell her that, instead asking if she was really from Virgin Media.

She also insisted that I was not getting my full speed on my router.

She then asked me to go to my computer, and asked me what make of computer it was. I told her that this sounds like a scam, and she hung up.

(I've shortened the story a bit.)

As I understand, Virgin Media never makes this sort of unsolicited call. Am I right?

 [MOD EDIT: Number has been removed from this post.]

[Graham_A · Accepted solution]

You are correct VM do not make unsolicited technical calls.

The call you received was a scam and the phone number either made up or belonging to an innocent third party.

The moderators will redact the number.

[pannsoln]

Thank you. Yes, are right, the number is probably made up.