@G7RTA wrote:
Just had a phone call from a lady with an Indian accent, saying she was from Virgin Media.She told me that the call was being recorded.
she knew my name, & asked me to confirm the first line of my address for security reasons.
I replied “No. You phoned me, so there’s a pretty good chance I am who I say I am… but you could be anyone. She asked again and I gave the same response.
She hung up.
The number displayed was 07757 803289 (I know you can’t believe caller ID’s nowadays) but would VM call from a mobile number anyway? I”m certainly not going to give any information out to someone cold calling me, unless I know 100% that they are genuine. If she was from VM then hanging up like that is totally unprofessional.
Regards, Steve
Topics on here have mentioned VM agents WFH and using mobile numbers to contact customers.
You did exactly the right thing, IMO, and did not provide any info. I too find it bizarre that VM expect customers to give out security/personal info in response to a random cold call.
Would also agree that just hanging up was not a professional way for the agent to end the call.