on 25-03-2022 10:57
Just had hub 3 box delivered for a self install as apparently previous people here had it after few days finally have in working but it doesn't ask for a password to connect to it? How do I change this as at the moment anyone can connect to it
Thanks
on 25-03-2022 11:24
on 25-03-2022 11:42
Hi thanks for the help I am connecting to my broadband one the 1 where name starts with vm followed by numbers on the WiFi search list it doesn't show a padlock either I have tried calling virgin up serval times but they just keep telling me it's all fine their end and that they we re send the signal then should be working normally within 30 minutes
on 25-03-2022 17:55
Log in to the Hub and:
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on 25-03-2022 20:04
When looking on the WiFi list on my phone is says security- none.
Can't find it all in the virgin login stuff
on 25-03-2022 20:13
See if following is of help, Hub Advanced Settings | Virgin Media
on 26-03-2022 17:29
Hi it says on here that it is security enabled etc but doesn't required it to connect
on 26-03-2022 17:52
What is the Security option set to; Disable, WPA2-PSK, …?
Does the WiFi Network Name (SSID) name match that of the network your phone is connecting to?
on 26-03-2022 18:16
set as wpa-psk/wpa2-psk
and yes the name is the same I've called up virgin everyday for past 4 days some times more than once trying to get this sorted and they keep giving silly excuses and refuse to send a technician out to sort it even though my speed is low ie about 25 instead of 100 and WiFi keeps going off completely for abit then comes back on
on 26-03-2022 18:28
When other devices see the same network are they also reporting it as unsecured?