on 01-02-2023 13:09
Hi
when previously having a account I created a email address for my wife that she now no longer uses and it now has now been hacked with the usual threatening stuff ”hacked email and pc pay $500 to bitcoin account etc etc”
We are currently VM customers Tv/Broadband/Phone having left and come back
My question is how can I get this email deleted as I have no access to it through my current VM account
I can view emails via my iphone, hence why I know about the hacking
I would like to just shut down for good this email address
any help advice appreciated
thank you in advance
on 02-02-2023 13:35
Hi @Jimboy1
Welcome to the community forums
Sorry to hear that your wife's email has been hacked. We can certainly look into this for you.
Did you create a new log in and so registered for a new online account with us when you rejoined or do you know if you still continued to use your older log in details from your older account?
on 03-02-2023 11:50
on 03-02-2023 12:14
on 04-02-2023 12:18
Hi @Jimboy1,
Thank you for expanding. Have you been able to follow the advice detailed here to see if you're able to regain access and update the password?
Thanks,
on 05-02-2023 20:57
hi
yes tried these
getting
also as stated this email was linked to a previous account i do have details if you want them
thanks
on 07-02-2023 08:10
Hi Jimboy,
Thank you for your reply, is the email connected to an active account? As you have mentioned a previous account, let us know and we can get this sorted for you.
Zoie
on 07-02-2023 15:41
My wife's email in question is not being used by her and was created under a previous virgin media account of mine when you were able to create email addresses.
That virgin media account is no longer active,
but i do still use the email associated with the old account though not as my email for current virgin media account.
hope that makes sense.
on 08-02-2023 15:57
Hi Jimboy1,
Thanks for clarifying, I believe I understand what you mean by this but I'm going to drop you a private message so I can double check this for you and assist.
Please look out for my message in the top-right, purple envelope.
Thanks,
on 10-02-2023 13:54
Hi Jimboy1, thanks for PMing us and I am glad that this is on the way to becoming resolved.
Kind regards
Chris