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FJG
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Who do I speak to for complaint?

Who do I speak to about a breach of GDPR? 
A call didn’t result in the issue being rectified. Two separate chat requests not answered.

I’m not even a virgin media customer, never have been (and won’t be!) and somehow am receiving someone else’s bill every month - full name, account number and phone number included. Personal data, full breach of GDPR.

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Jodi_S
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Re: Who do I speak to for complaint?

Hi FJG,

 

Welcome to our community and thanks for posting. Disappointing to hear that you have not received the help you required though our call center agents or our chat specialist.

 

This is not the service we aim to provide. We are disappointed that you are receiving information regarding one of our customers and we do appreciate you bringing this to our attention. We will look in to getting this rectified straight away.

 

Unfortunately if an error has been made when entering a customers email address or the customer has not given us the correct email address, this would result in another persons information being misdirected.

 

I will pop you over a private message so I can discuss this matter further with you. Please click on the purple envelope to accept the chat.

 

Kind regards Jodi

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FJG
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Re: Who do I speak to for complaint?

Unfortunately this is not a customer error in supplying an email address. 

I have not received a private message, I will await your reply.

Thanks

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Anonymous
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Re: Who do I speak to for complaint?

if you are not a customer its possible someone that lived there is the past still has active services and never cancelled them.

If this is the case its not really a breach of GDPR.
You are however illegally opening someone elses mail and that is against the law.


It is only an offence if you open someone else’s mail ‘without reasonable excuse’ or if you ‘intend to act to another’s detriment’.