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Where can I find message reply’s from virgin media

I sent a complaint to virgin through the website so not an email but I can’t find why they might reply to that. How do you contact them other than calling? Thanks

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Re: Where can I find message reply’s from virgin media

A warm welcome to our Community Forum Cootie 🙂

 

I'm sorry if you've not had an update from our Complaints Team yet, it can take them up to 28 days to get back to you and for more information, please see our policy here  . They prefer to call you first but if they're unable to speak to you, they may send you a letter. Can I ask whether it was via your online account that you raised the complaint or somewhere else? May I ask what the issue was about?

 

Thanks,

 

Lisa

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