on 14-02-2023 17:01
Hi,
Our website https://www.mo.health is blocked when virgin members have their "Virus Safe" settings enabled. It looks like it has been falsely flagged as a malicious website. What can we do to resolve this?
Thanks in advance
Answered! Go to Answer
on 14-02-2023 17:39
If you are a Virgin Media customer report it here Report a website otherwise try emailing websafefeedback@virginmedia.co.uk
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on 14-02-2023 17:39
If you are a Virgin Media customer report it here Report a website otherwise try emailing websafefeedback@virginmedia.co.uk
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 15-02-2023 17:42
Hi @hughoreilly,
Thank you for your post and welcome to our community forums. We're here to help.
I'm really sorry to hear that there's some problems occurring when some Virgin Media customers attempt to access your website. I can see that @用心棒 has offered some advice on how to get this reported to the right team to investigate and assist further.
Let us know how you get on with that, and if you need any further assistance at all.
Thanks,
on 15-02-2023 20:02
on 15-02-2023 20:49
Nope, not working for me on VM with Virus Safe enabled. Are you sure you are using the VM DNS servers and not third party ones?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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15-02-2023 21:11 - edited 15-02-2023 21:15
Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable.
IPCONFIG reports DNS servers as 194.168.4.100 & 194.168.8.100
https://www.mo.health opens perfectly in both Firefox and in Edge
I do see the IPv4 addresses returned from VM DNS differ from OpenDNS & Google DNS via nslookup.io
But the IPv4s match if I do the nslookup with OpenDNS. Not sure I understand that at all.
on 15-02-2023 21:20
It seems that the link posted has the wrong IP address. There is a rogue %22 added to the link.
www.mo.health connects ok.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-02-2023 09:01
The website looks to be working now. Thanks for your help everyone!
on 17-02-2023 09:27
Hey hughoreilly, thank you for reaching out and letting us know this.
Please do feel free to reach out if you ever need anything in the near future. Thanks
Matt - Forum Team
New around here?