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Jonny_Oconnor
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Websafe won’t turn off

Hi

Websafe has stopped allowing me to access some sites. I’ve been a virgin mobile customer for a number of years and never had this setting applied, although recently changed tarrif and this has now started appearing. 

I have checked the settings on my account, I have parental controls switched off. 

Can anyone advise how to fix this issue 

Thanks

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Steven_L
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Re: Websafe won’t turn off

Hey Jonny_Oconnor,

 

Sorry to hear that you've had issues with your web safe restrictions.

 

Have you been able to get this resolved and can now view the sites that you couldn't?

 

If not have you, is this via your broadband connection or mobile data? is it any certain sites or numerous sites?

 

Regards

Steven_L

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