Menu
Reply
simonday15
  • 10
  • 0
  • 0
Tuning in
846 Views
Message 1 of 4
Flag for a moderator

Websafe turned off but not allowing website access

Web Safe is turned off on my account, but not allowing me to connect to websites required for working from home. Having reviewed these forums i have tried to access http://nordvpn.com as this I understand should not be blocked when the Websafe settings are set to off. 

However it is blocked and I get the below error:

This site can’t provide a secure connection nordvpn.com sent an invalid response.
Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

Could you please check my account and ensure this option is turned off.
Regards,
Simon

0 Kudos
Reply
Zak_M
  • 5.06K
  • 281
  • 477
Forum Team
Forum Team
769 Views
Message 2 of 4
Flag for a moderator

Re: Websafe turned off but not allowing website access

Good morning @simonday15 

 

I am sorry to hear that you have had some issues with gaining access to that specific website. 

 

I have taken a look into your account and can see that the websafe setting are turned off. 

 

I have also tried on my end here and am able to get access to the website. 

 

Could you possibly try using an alternative web browser? 

 

Could you please also try incognito mode and see if you are able to gain access that way? 

 

Kind regards,

Zak_M

0 Kudos
Reply
simonday15
  • 10
  • 0
  • 0
Tuning in
765 Views
Message 3 of 4
Flag for a moderator

Re: Websafe turned off but not allowing website access

Thank you for the reply Zak, 
The  http://nordvpn.com website along with work VPN connections are still being blocked, even if opened in microsfot edge, chrome, including incognito window.

I've read others with similar issues pointing the blame towards the super hub 3 ?

Regards
Simon

0 Kudos
Reply
Zak_M
  • 5.06K
  • 281
  • 477
Forum Team
Forum Team
756 Views
Message 4 of 4
Flag for a moderator

Re: Websafe turned off but not allowing website access

Thank you for coming back to me. 

 

We don't specifically support VPN's, however there is another thread that you can find here that you might find useful. 

 

Kind regards,

Zak_M

0 Kudos
Reply