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Superslow1
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Websafe impossible to turn on!

This is incredibly frustrating. 

 

Click on apps, click on Websafe, click on Manage web safe settings and it reloads the same screen. I have done it about 30 times now and the same thing over and over. Different browsers used still same problem. 

The virgin website is dreadful and the customer service is even worse. It's always been awful trying to get through to customer services and now virgin have the perfect excuse of covid and have been on hold for over an hour trying to get through without joy. 

 

How can something so simple always be so difficult with virgin? 

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用心棒
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Re: Websafe impossible to turn on!

Does going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings:

  1. prompt you to Sign in
  2. show Manage your Web Safe settings web page similar to that following:
    2020-10-15.jpeg

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Superslow1
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Re: Websafe impossible to turn on!

Hi there

 

Thanks for the response. Still the same problem. Goes round in circles. 

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用心棒
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Re: Websafe impossible to turn on!

Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.

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Alex_RM
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Re: Websafe impossible to turn on!

Hi Superslow1,

 

Thanks for posting and sorry to hear you're having some issue with websafe.

 

So I can help I'll need a few more details from you, I've popped you over a private message for this.

 

Alex_Rm

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dandonaldson
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Re: Websafe impossible to turn on!

Hi

Did this get sorted? Having the same problem, and have a suicidal teen, so need to sort it please.

 

Thanks

Dan

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Megan_L
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Re: Websafe impossible to turn on!

Hi Dandonaldson,

Thanks for using the forums to get this issue with your websafe services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can you give me a breakdown of what is occurring when you try to use the service?

What devices are you trying to use it on and do any of them succeed in connecting to websafe?

Thanks,

Megan_L

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