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Websafe Stuck On

Joining in

Websafe is blocking websites while the setting is turned off in settings. These forums offer no public accessible solutions to the numerous threads I have seen with this issue, with direct messages seemingly preferred by Virgin Media staff.


Joining in

I received two emails this morning telling me that the ChildSafe setting is off. It's still blocking websites.


Bypass Child Safe & Virus Safe

Below are workarounds for when Child Safe & Virus does not or cannot be turned off

Changing network settings to use any Public DNS should re-gain full access for the device.

Try computers with Cisco’s OpenDNS using and

OpenDNS provide instructions here :

For Google Public DNS it would be the same method using and

For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.

For Android: 

Settings >> Connections >> More connection settings >> Private DNS

Set “Private DNS provider name” to:   (disable when using mobile data)


Sky Q with VM Hub

May see message “It looks like you do not have an internet connection”

Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access.

Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: or >> Confirm >> back. 

Hi @steven709 👋.

Thanks for reaching out to us. Apologies you are having Websafe issues, we would like to help you out. We would need to bring you in for a private message to discuss this and resolve. 


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