Virgin Media Community

[PhishInsight]

Hi Virgin team, 

I am trying to engage with some one in the Web Safe team as some of our web pages are being blocked when accessed through Virgin Media broadband. 

I am from the Phish Insight product team in Trend Micro and we have a product that trains people to recognize phishing emails and phishing websites. Our training websites are being mistaken for real phishing websites and are being blocked. 

Can you connect me with someone who can help with this?

Thanks 

[jbrennand]

I will move this to the "Security Forum" someone should respond there

[Tom_W1]

Hi @PhishInsight, thanks for your post although I'm sorry that your site is being blocked by us.

Are you potentially able to provide one of the links that is blocked so we can try this out please?

Many thanks

[PhishInsight]

Hi Tom, 

Thanks for replying. If it is ok I will send you the domains in direct message and we can continue to update the thread here. 

Thanks, 
John Ross

[PhishInsight]

Hi Tom_W1 did you get the list of domains I sent through Direct Message?

[Tom_W1]

Hi @PhishInsight, thanks so much for your reply via PM with the information requested.

Apologies as I know you've already emailed the email address, but I'd recommend getting back in touch with websafefeedback@virginmedia.co.uk to see if they can provide any further support to you in this matter - they are the best department to help further!

Many thanks

[PhishInsight]

Hi Tom, 

The engagement from that email is not good. If there is any other channel that I can try to expedite this please let me know as we have customers that are being severely impacted by this 

Thanks. 

[SCA1972]

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@PhishInsight wrote:

Hi Tom, 

The engagement from that email is not good. If there is any other channel that I can try to expedite this please let me know as we have customers that are being severely impacted by this 

Thanks. 

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@PhishInsight If you have customers that are impacted the quickest solution is to get them to turn off VM’s Virus Safe setting on their accounts, or tell them to use an alternative DNS server from the VM ones. The VM blocks will only apply if those customers are using the VM DNS servers.

As you have discovered the web safe team are not the most responsive, but AFAIK they are the only team within VM able to remove blocks, hence why I suggest it is quicker and easier to go around the blocks.

______________________
Scott

My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Chris_W1]

Hi PhishInsight.

I have sent this over to the internet security team who will look into this for us and we will be able to better explain what is causing the issue. ^Chris

[PhishInsight]

Hi Scott, 

Thanks for your response. The challenge we have is that many of our customers will have employees working from home and asking each employee to change some settings is not going to be feasible. That is why we are really trying to get this resolved at a global level that will help all users. Thanks anyway

Thanks, 
John-Ross