The engagement from that email is not good. If there is any other channel that I can try to expedite this please let me know as we have customers that are being severely impacted by this
@PhishInsight If you have customers that are impacted the quickest solution is to get them to turn off VM’s Virus Safe setting on their accounts, or tell them to use an alternative DNS server from the VM ones. The VM blocks will only apply if those customers are using the VM DNS servers.
As you have discovered the web safe team are not the most responsive, but AFAIK they are the only team within VM able to remove blocks, hence why I suggest it is quicker and easier to go around the blocks.
My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks