on 30-11-2020 08:04
Good morning . I cannot get into the web safe settings on my virgin account to activate child safe . It keeps jumping back to the main page asking for £3 per month for extra security. I just want to turn on childsafe . Any help would be much appreciated . Thank you
Answered! Go to Answer
on 30-11-2020 08:19
Hello
Can you try this direct link - https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html
Regards Mike
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on 30-11-2020 08:19
Hello
Can you try this direct link - https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html
Regards Mike
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 08-12-2020 10:05
Hi
I have the same issue, I cant change web safe settings I click on the link and it just redirects me back to:
https://my.virginmedia.com/my-apps/onlinesecurity/toolkit
Kind Regards
Darren
on 16-12-2020 16:02
Hi there @Davidcuell
Thanks for your post. Apologies for the delay in response, we've been very busy and doing all we can to get back to each customer ASAP. Sorry to hear that you've been having issues with trying to switch on the web safe feature and that the website has been glitching.
Have you since been able to change this setting so that the web safe is switched on?
Let me know and we'll do our best to help 🙂
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 16-12-2020 16:04
Hi there @Dazzasully
Welcome to the community and thank you for your post. Sorry for the delay in response, we've been very busy, thanks for your patience.
Have you since been able to change this setting to turn on web safe? If not, not to worry we will be able to check this and get it switched on for you.
Let me know and we'll go from there 🙂
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 24-12-2020 11:26
on 24-12-2020 15:07
on 29-12-2020 11:59
Thanks for the post Jonno12321.
Have you been able to access this since your post?
Let us know, Emily.
on 29-12-2020 13:14
on 29-12-2020 13:16