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Web safe

Ram1981
Joining in

on ‎24-11-2022 15:45

Hi there,

I have been having trouble trying to turn the web safe off, but every time I try I keep getting an error message saying sorry the changes you made were not saved please try again, I tried logging in on the web to change it and even on the app but still not able to turn it off. Is there anything I can do to solve this issue?

Thanks

Rob

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3 REPLIES 3

Kain_W
Forum Team
Forum Team

on ‎25-11-2022 15:50

Many apologies for the issues faced Ram1981.

Welcome back to the community.

From checking our forums I can see that you're in a PM from another thread.

To avoid confusion I'll allow responses to take place there.

All the best,

Kain
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Ram1981
Joining in
In response to Kain_W

on ‎25-11-2022 19:07

Hi Kain
Thanks for getting back to me regarding my post, you were correct a colleague from virgin has already solve my issue and it now been fixed.

Thanks

Rob
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John_GS
Forum Team
Forum Team
In response to Ram1981

on ‎27-11-2022 08:55

Great to hear all sorted Ram1981 🙂

Do keep us posted if you need further assistance.

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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