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ccalhoun
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Web safe not blocking

Hi

My web safe settings are clearly set on, to green, to block inappropriate content. I've set and reset them. But on my mobile (Android) phone sites that should be blocked can be accessed. My daughter often uses my phone to play games so want to get this fixed!

Thanks 

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用心棒
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Re: Web safe not blocking

On your mobile, is access to https://nordvpn.com allowed or denied?

Also run the Standard test on DNS Leak Test and post the resulting (redacted) information, for example:
2020-09-30.jpeg

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ccalhoun
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Re: Web safe not blocking

Hi

https://nordvpn.com/ I got reply "This site can't provide a secure connection"

nordvpn.com sent an invalid response.

ERR_SSL_PROTOCOL_ERROR
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Re: Web safe not blocking

Those results show that: (a) Web Safe is on and working correctly; (b) the device is correctly configured to use Web Safe

It is likely the website(s) of concern are incorrectly categorised or not at all, report this here Report a website or emailing websafefeedback@​virginmedia.co.uk Alternatively block such websites under My Virgin Media > My apps > Web Safe > Websites tab.

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ccalhoun
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Re: Web safe not blocking

Thank you, I'll do that.

 

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