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360jones
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@Virginmedia email hacked

Hi guys I had a virgin media broadband account about 2 years ago, I made a free @virginmedia account at the time

I left after my contract was up but the virginmedia@ email was still active on my phone

someone has logged in and been resetting various accounts I had that I used with the virginmedia email account and also sending out spam and fraudulent emails with the account.

please what can I do, ive tried to call virgin media customer services but they said there's nothing they can do as the account has been disconnected. ive tried to explain the severity of the situation but unfortunately fell on deaf ears.

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Very Insightful Person
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Re: @Virginmedia email hacked

The Forum Team should be able to get the account deleted for you.  Depending on workloads, you should anticipate a response by Monday.

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Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Re: @Virginmedia email hacked

Hi 360jones, thanks for getting in touch.

 

Sorry to hear about the problems you've had from your old email account. 

 

We'd like to get this sorted for you, so look out for my PM (the purple envelope) and get back to me when you can.

 

Tom

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360jones
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Re: @Virginmedia email hacked

Thank you Graham

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360jones
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Re: @Virginmedia email hacked

Will do thank you

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