Virgin Media Community

[Herr0]

Hi, my father has been trying to access his virgin media account but has forgotten his password.  When he tries to reset it, it sends an email to the registered email. The email address registered is no longer active.

Is there a way to get this changed to his new email address so he can access his virgin media account again?

[Jroberts11]

Hello

With regards to getting this sorted, there is a way you can contact our team other than the Live chat or call route.
I'd suggest the best thing to do would be to contact the team via the text message service.
Their contact number is 07533051809.
The team will then be back in touch!
I hope this helps

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such