You have to manually uninstall all the infected apps (gem, smart, xioan etc.). Then go to developer options, go to running services and stop system updates. Also make sure you delete history and clear cache on any browser you're using. This is just a workaround until Virgin sort it out.
How does one do all this and does it prevent them reinstalling because I assumed that the malware was encoded into the core software on the tablet? Even when i do the 'boot into restore mode holding the power and the up key' the menu is in Chinese so I have no idea what im doing...
What I should see in the system menu
what I DO see...
pretty sure this ain't normal 🤣
........................................................................................................... Lil-Squabbit is soooooo NOT amused!!!!
Go to Apps and delete all the suspect apps (gem, smart etc).
Clear your browser history and clear the cache. The best way is to go: Settings >storage>internal shared storage>cached data>OK
To activate developer options, go into Settings>About tablet.
Click on "Build number" several times until it says " you are now a developer".
Now, in settings it says "Developer options" just above "About Tablet".
Go into Developer options and turn it on at the top.
Next, turn off "Automatic System Updates".
Then go into "Running Services". Click on "System updates" and click any button that says "stop".
This will stop the apps from reinstalling.
I also force stopped Google Play Store in apps just to be sure.
I'm aware this is a pain,but it does work and took me ages to work out.
A couple of other things;
1. If you reboot the tablet, the dodgy apps will reinstall and you'll have to do all this again.
2. To perform any updates after doing this, you have to do it manually in Google Play Store.
Just go into My Apps and Games and update all. After you've done it, go back to developer options >running services and stop updates again. Like I said, a big pain, but until Virgin fix it, it's all we've got!
Virgin will just have hoped that no one who speaks English would ever need to recover the tablet. It's basically a cheap Chinese tablet at it's core. The recovery setting is the one that ends "eMMC". It didn't work though and the apps still reinstalled. Virgin need to fix this and get a proper system update sent out. Like you said though, don't hold your breath.
It was all trial and error for me. The thing I initially missed, was to turn off Automatic System Updates in Developer options before going into running services and stopping Auto updates. It just kept reinstalling the apps.