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newapollo
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Message 51 of 188
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Re: Virgin telly tablet malware

I can understand your reluctance. The firmware build on the XDA forum is from July last year so won't have the current issues.

If I had a telly tablet I would do it as I have plenty of past experience, but I was scared the first few times I did anything like that.

The last download in that post with twrp allows you to unroot the device as well.

It would be great if VM could provide me with a free telly tablet to practice on Hint Hint 😁

It's a shame it's not a Samsung tablet as their firmwares and tools are readily available with complete and easy to understand instructions which don't involve rooting the device https://www.sammobile.com/firmwares/ 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Lil-Squabbit
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Message 52 of 188
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Re: Virgin telly tablet malware

We are in exactly the same boat. The tablet was provided ad part of a promotion, worked as planned for awhile but now is unusable.

The only way to stop the virus is to disable the Wi-Fi. This way the malicious software can not access the Internet to download the harmful apps/ websites. Hope this helps a little. 

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Lil-Squabbit
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Message 53 of 188
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Re: VirginMedia distributing viruses!

To be honest, I am not going to hold my breath in regards to VM getting this sorted. In my own personal experience of past issues. 99% of the time, these type of issues will be swept under the carpet because it would just be to technical to sort out or at least to costly to replace the offending hardware.

I guess we'll have to wait and see right? 

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Josie62
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Message 54 of 188
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Re: VirginMedia distributing viruses!

I also have these viruses on the Tellytablet I purchased from Virgin, and cannot remove them by running a factory reset (tried 3 times) As I mainly use the tablet for TV programs and Zoom, the constant interruptions are rendering it useless. 

I cannot afford to buy a new tablet.

Please, please, can Virgin help get a resolution for this? 

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Jamgood
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Message 55 of 188
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Re: VirginMedia distributing viruses!

Same thing here with our Telly Tablet. Annoying pop ups, homepage changes, do not disturb being activated, smart, gem and xiaoan apps being installed over and over.

From what I can tell from this malware infection is that it uses an exploit in the System Update file which makes it unstoppable as you cannot delete or disable the System Update. 

Updates for this machine won't have come from Virgin so Virgin isn't distributing viruses, they will be from the manufacturer of the software (Gigaset mobile users are suffering from the same thing) and to be honest, Virgin will probably be clueless and useless to a fix. 

To be safe, I've logged out of everything on it (I don't use much) and changed my passwords on another device.

Unless a fix comes along the tablet is now rendered pretty unusable and will probably be worthy of the bin without a fix. I've tried everything including the so called temporary fix from Malwarebytes. It doesn't work on this device.

Shame it's not a Samsung. Quick easy fix for that.

Anthony

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Message 56 of 188
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Re: VirginMedia distributing viruses!

Really glad I found this thread. I've had my Telly Tab for a couple of years and it was fine until a few weeks ago when Gem, Smart, Xiaoan and others started appearing and automatically installing themselves each time they were removed, sometimes within minutes. I've gone into safe mode, and tried clearing the cache, done a factory reset, nothing worked.  I can't watch anything without being interrupted by random adverts for games and tarot sites. No other device is displaying this issue. At a loss as to what can be done by a non-technical person such as myself. Virgin please get your supplier to sort a patch or something out asap.

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Lil-Squabbit
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Message 57 of 188
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Re: VirginMedia distributing viruses!

Ok


@Jamgood wrote:

Same thing here with our Telly Tablet. Annoying pop ups, homepage changes, do not disturb being activated, smart, gem and xiaoan apps being installed over and over.

From what I can tell from this malware infection is that it uses an exploit in the System Update file which makes it unstoppable as you cannot delete or disable the System Update. 

Updates for this machine won't have come from Virgin so Virgin isn't distributing viruses, they will be from the manufacturer of the software (Gigaset mobile users are suffering from the same thing) and to be honest, Virgin will probably be clueless and useless to a fix. 

To be safe, I've logged out of everything on it (I don't use much) and changed my passwords on another device.

Unless a fix comes along the tablet is now rendered pretty unusable and will probably be worthy of the bin without a fix. I've tried everything including the so called temporary fix from Malwarebytes. It doesn't work on this device.

Shame it's not a Samsung. Quick easy fix for that.

Anthony


Ok that's fair enough, prehaps they are not personally responsible for the malicious software but the fact remains the same and that is, the hardware is still branded and distributed by VirginMedia and as such it falls within their court to rectify, replace or investigate the issues noted above.

If, for some reason they can not fix the problem, which as you pointed out, is highly unlikely, then they ahould offer to replace the tablet with something else or at least compensate those whom have the issues. As I said before, it's only a matter of time before someone who is less tech savvy to have bank details or other personal information stolen by these nefarious methods; this would probably result in lawsuits to reclaim losses, damages or worse. 

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Jamgood
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Message 58 of 188
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Re: VirginMedia distributing viruses!

I wouldn't hold my breath on Virgin offering a replacement. 

Flashman68
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Message 59 of 188
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Re: VirginMedia distributing viruses!

Hi there. I've got the same problem, apps just keep reinstalling. All the antivirus software available find it, but can't get rid of it. You have to manually uninstall all the infected apps (gem, smart, xioan etc.). Then go to developer options, go to running services and stop system updates. Also make sure you delete history and clear cache on any browser you're using. This is just a workaround until Virgin sort it out. The malware came via a hacked German update server, as it's also affecting a lot of German handsets. 

Also, if you reboot your tablet after you've done this, the apps will just reinstall and you'll gave to do it again. Hope this helps. Simon. 

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Lil-Squabbit
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Message 60 of 188
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Re: VirginMedia distributing viruses!


@Jamgood wrote:

I wouldn't hold my breath on Virgin offering a replacement. 


Oh trust me I am not 😔

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