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Anankha
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Message 31 of 188
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Re: Virgin telly tablet malware

It’s most likely a generic device to which Virginmedia have added their own logo.

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Lil-Squabbit
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Message 32 of 188
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Re: VirginMedia distributing viruses!

Well as the great Sherlock Holmes once said

“ When you have eliminated the impossible, whatever remains, however improbable, must be the truth?”

Get it sorted VirginMedia! 

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bluenose399
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Message 33 of 188
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Re: Virgin telly tablet malware

Agreed. Its a Vigin Media branded generic device. A bit like the beans in a Heinz tin, the liability remains with Heinz.
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Lil-Squabbit
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Message 34 of 188
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Re: VirginMedia distributing viruses!

Proof that VirginMedia Update servers have been hijacked by unknown malware/virus distributors.

  • Image 1: Is the viruses that are reinstalled after each time they are removed. This includes a complete hard reset to factory settings.

IMG_20210406_195406.png

  • Image 2: When rebooting to clear the device cache by holding off and volume up. It clearly shows a corrupted 'Chinese' version of the core software.

IMG_20210406_195449.png

What are you going to do about this obvious security breach VM? 

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Graham_A
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Message 35 of 188
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Re: VirginMedia distributing viruses!

Neither of those images show any proof that Virgin Media are knowingly distributing viruses.

The Telly tablets are supplied and supported by a third party who can be contacted via this email address virginsupport@exertis.co.uk according to previous VM Forum Team posts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Lil-Squabbit
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Message 36 of 188
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Re: VirginMedia distributing viruses!

I didnt say that they were 'knowingly' doing anything. If you read my statement I said that they have been hijacked  by an unknown!

As for who supplied/ supports the Telly Tablets, regardless of them being a third party, the fact of thr mattet remains that it is VirginMedia who provided the Tablets and it is their branding on the box and its contents.

If someone else had provided me with the product then I would have asked them to look into it but on this occasion, it is VM that needs to be addressed not the supplier. They should have verified their product before distributing it to their customers. I am not the only one here that is having the issue but thank you for supplying the information.

Naomi

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Loobyyork18
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Message 37 of 188
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Re: Virgin telly tablet malware

I have the same issue with my telly tablet. It was not sold in this state because I've had the tablet a few years, issue started earlier this year. Virginmedia sold me the tablet and should take responsibility. It's obviously impacting lots of the tablets. I just want clear instructions on how to reinstall the os as factory reset does not resolve it.

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Tigratone
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Message 38 of 188
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Re: Virgin telly tablet malware

Since I first posted about this problem a couple of days ago, it seems as though I am not the only one with a telly tablet with unremovable malware. There are 2 tablets in my household which are both   infected.  Other people on this thread have mentioned  their telly tablets are infected as well, and looking at other threads It has also been mentioned. 

These infections all seemed to have happened quite recently, so something must be happening with these tablets. Many have suggested that this problem has come from virgin media's servers and that it unknowingly downloaded into the telly tablets operating system malicious malware.

I don't want to point the finger at virgin  just yet, but would like to ask if there could be another explanation why so many virgin branded telly tablets have been exposed to this virus?

 

Loobyyork18
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Message 39 of 188
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Re: Virgin telly tablet malware

I think it is also significant that none of my other devices, phone, samsung tablet, laptop, have been impacted and I have the virginmedia tv go installed on those. It does seem connected with the telly tablet OS.

Anankha
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Message 40 of 188
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Re: Virgin telly tablet malware

Several thoughts come to mind.  
1. There’s been an update to the OS recently which was infected. 
2. The malware has always been there but AV software is just recognising it. 
3. It’s a false positive. 

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