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Akua_A
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Message 20 of 188
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Re: Virgin telly tablet malware

Thanks for letting us know @Tigartone.

 

In that case, please try our Gadget rescue service which can best help in regards to this. https://www.virginmedia.com/help/gadget-rescue

 

Please let us know how you get on.

 

Thanks,

Akua_A
Forum Team



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bluenose399
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Message 21 of 188
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Re: Virgin telly tablet malware

Thanks @Tigartone

I have deleted the apps. The concern is the system restore has been compromised and they return when the device is factory reset.

 

Lil-Squabbit
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Message 23 of 188
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Re: Virgin telly tablet malware

Please check out my latest post 😢

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Lil-Squabbit is soooooo NOT amused!!!!
Tigratone
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Message 24 of 188
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Re: VirginMedia distributing viruses!

Is this 100% true or is it just a theory? If it is true then virgin have a lot of questions to answer and they need to make things right.

 

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Tigratone
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Message 25 of 188
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Re: Virgin telly tablet malware

If this is true, then it  is very disturbing, and a lot of people including myself will want answers!

用心棒
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Message 26 of 188
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Re: VirginMedia distributing viruses!

Issue has been flagged to the forum team however be aware it can take them a few hours / days to respond; hopefully the former in this case.

FYI: Issue has been discussed on Malwarebytes' forum with a suggested workaround, see Nasty malware that reinstalls after factory reset but not Xhelper, help pls; note reference to HiddenAds on post.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

 

Beth_G
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Message 27 of 188
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Re: Virgin telly tablet malware

Hi Tigratone,

 

You can find our Telly Tab troubleshooting steps here.

 

If you find that none of the steps do help from there, I would advise getting in touch with our Telly Tab team directly. You can either email them at virginsupport@exertis.co.uk or call them on 01282 858460.

 

I'm sorry that we couldn't be of more help from here.

 

Beth

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Anankha
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Message 28 of 188
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Re: Virgin telly tablet malware

It’s unfortunately that often these generic/non branded tablets contain malware/spyware within the OS & are sold this way.

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bluenose399
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Message 29 of 188
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Re: Virgin telly tablet malware

@Anankha
I get what you mean but ithas a Virgin Media logo stamped on it so it is Virgin Branded.
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Lil-Squabbit
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Message 30 of 188
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Re: VirginMedia distributing viruses!

Thanks

Already saw that forum and it didn't help. This is to do with thw firmware update so simply uninstalling the malware/viruses just delays thekr reinstall shortly after. This is not a case of infected downloads moreover an infected update! 

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Lil-Squabbit is soooooo NOT amused!!!!