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Akua_A
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Message 10 of 188
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Re: Virgin telly tablet malware

Hi @Tigratone.

 

Welcome back to our community forums.

 

Sorry to hear you experienced this with your laptop. Which antivirus have you tried so far? Just to confirm, have you already performed a factory reset on your device as this would wipe your device?

 

Please let us know how you get on.

 

Thanks,

Akua_A
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Tigratone
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Message 11 of 188
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Re: Virgin telly tablet malware

Hi, I have tried many anti virus programs,  among them Norton 360 (paid version), avg (free version), advast (free), and many more. They all give the same result, that there is a virus in the operating system and it can't be removed.

I have run a factory reset,  cleared the cache,  run the tablet in safe mode and it has made no difference. 

Akua_A
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Message 12 of 188
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Re: Virgin telly tablet malware

Thank you for letting us know @Tigartone

 

Have you also tried reinstalling the OS?

 

Thanks,

 

Akua_A
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Tigratone
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Message 13 of 188
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Re: Virgin telly tablet malware

No I have not tried to re install the os. I wouldn't have a clue how to it! 

But it looks like the only solution 

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bluenose399
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Message 14 of 188
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Re: Virgin telly tablet malware

I have had this issue on my telly tablet for a few days now. Factory reset does not resolve. The malware are reinstalled as System apps called Gem, Smart, Xiaon, and another beginning with T that i cannot recall. Uninstalling these is fruitless as they shortly come back.MalwareBytes found no issues when scanned.  I have left my tablet discoonected which pretty much renders it useless. Hopefully somebody can find a fix.

Akua_A
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Message 15 of 188
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Re: Virgin telly tablet malware

Just to clarify is it a windows OS or Mac OS the device is running on?

 

Thanks,

Akua_A
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Tigratone
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Message 16 of 188
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Re: Virgin telly tablet malware

Yes exactly the same as me. Looks like there might be a issue with this malware and the telly tablet

Tigratone
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Message 17 of 188
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Re: Virgin telly tablet malware

None. This is a android tablet,  supplied by virgin and made by maysun.

bluenose399
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Message 18 of 188
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Re: Virgin telly tablet malware

Its an Android VM telly tablet.
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Tigratone
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Message 19 of 188
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Re: Virgin telly tablet malware

Bluenose399

It looks like you have the same problem as me.

Can I advise that you delete all your programs on the tablet, as about the same time I got the virus my Facebook account was hacked and had problems with other apps. 

As a precaution I changed all my passwords on priority apps.