Hi, I have tried many anti virus programs, among them Norton 360 (paid version), avg (free version), advast (free), and many more. They all give the same result, that there is a virus in the operating system and it can't be removed.
I have run a factory reset, cleared the cache, run the tablet in safe mode and it has made no difference.
I have had this issue on my telly tablet for a few days now. Factory reset does not resolve. The malware are reinstalled as System apps called Gem, Smart, Xiaon, and another beginning with T that i cannot recall. Uninstalling these is fruitless as they shortly come back.MalwareBytes found no issues when scanned. I have left my tablet discoonected which pretty much renders it useless. Hopefully somebody can find a fix.