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Flashman68
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Message 181 of 197
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Re: VirginMedia distributing viruses!

I'll take note for future reference, for when it happens again! Thanks!

clarkey39
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Message 182 of 197
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Re: VirginMedia distributing viruses!

still going................

clarkey39_0-1620722874589.png

 

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DM87
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Message 183 of 197
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Re: VirginMedia distributing viruses!

I factory reset mine at 2 pm yesterday. I've been using it since. Kept it connected to Wi-Fi and rebooted it a few times too. So far the viruses haven't come back. 🙂

Tigratone
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Message 184 of 197
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Re: VirginMedia distributing viruses!

I factory reset my tablet yesterday at 3:30. So far everything is good. But if I run a virus check (avast antivirus), it still shows the malware is still in the update folder. So it looks like it is still there, but not having any effect on the normal running of the tablet. Strange! It is worrying that it is still there though.

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Loobyyork18
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Message 185 of 197
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Re: VirginMedia distributing viruses!

I factory reset mine yesterday about the same time and it's been running fine. AVG is still showing malware in system updates but the viruses haven't reappeared and there are no rogue pages opening in chrome

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Tigratone
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Message 186 of 197
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Re: VirginMedia distributing viruses!

Been over 2 days and no problems.

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hmfc4eva
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Message 187 of 197
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Re: VirginMedia distributing viruses!

I re-installed System Updates on Friday Afternoon to test, 

5 days later still no Malware downloaded

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SalemsLady
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Message 188 of 197
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Re: VirginMedia distributing viruses!

I factory reset again this afternoon after reading the latest comments. I left WiFi off, made sure to disable automatic system updates before turning WiFi on. Have scanned with Malwarebytes and it has picked up the malware still in the system update, the factory version. 

(Had to edit my last reply as it hadn't picked it up, but 5 minutes later it did...  -_-)

I'm hoping it will at least stop the pop ups... but only time will tell. All this faff, just want to watch my Tablet in peace!

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Kev_B
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Message 189 of 197
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Re: VirginMedia distributing viruses!

Hi,

Thanks to everybody who’s brought this issue to our attention. After investigating we can now confirm the implemented fix is working as expected, we recommend doing the following: 

  • Reset the tablet, ensure the Software Update app is enabled
  • Leave the tablet connected to the internet for 24 hours – if there’s no sign of malware after 24 hours you can continue using the tablet as you normally would
  • If you have anti-virus software installed, it may raise a concern with the Software Update app, this is a false positive and can be ignored

Please note the Telly Tablet is an end-of-life product, which means we won’t continue to provide support in future, and there will be no further software updates.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Blazeno1
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Message 190 of 197
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Re: VirginMedia distributing viruses!

1 day with  no pop ups so far, 

Signed out of Google 

Reset to factory settings 

Started up

Let it run after connecting to wifi

Disabled updates as we have been told there aren't any more coming 

****could this actually be it**** whooo hooo

 

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