VirginMedia are now distributing malicious malware/ viruses via their Telly Tablets. The viruses in question are:
Apparently, this is due to an infection on one of their update servers which hard codes the malware into the system software. This means that even if you do a hard reset on the device, the malicious products will be reinstalled too.
What are VirginMedia doing about this as I am sure we cant be the only people that are having this issue.
This is worrying that a major broadband supplier is letting these malware/viruses run rampant through their products. Bad form VirginMedia, bad form!
What are you going to do about this?
........................................................................................................... Lil-Squabbit is soooooo NOT amused!!!!
Both me and my wife both have telly tablets, and within the last few weeks we both have had issues with malware within the tablets. They both were acting strangely, with pop ups, and redirecting web pages and downloading unwanted apps.
After a virus scan the problem was found to be malware within the system updates folder, and because its part of the operating system the anti virus program could not delete or quarantine the virus. So now looks like the tablet is useless.
Its strange that it should happen to me and my wife's tablet at about the same time, but all other tablets, phones and laptops in the house are unaffected, could it be there is a security flaw with the tablet?
Are these tablets supplied by Virginmedia? What make & model are they? What operating system do they run? Have you tried resetting the tablets to default & reinstalling the OS? I’d try with one first & see if it fixes the problem.
Back up anything important on your tablet such as photo's to your PC as you can reset the telly tablet back to the factory settings.
To do this turn the tablet off if it isn't off already.
Hold the volume up, home and power buttons at the same time for 10/15 seconds you see an Android robot or the VM logo
Use the volumedown button to scroll down to wipe cache partition, then press the power button. When wiping the cache partition is complete use the volume keys to select reboot system now and then press the power button again.
The telly tablet should then reboot to how it was when you first bought it, and hopefully wiping the cache and partitions will also have removed the malware.
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Thanks for all your suggestions, tried them all, but unfortunately the problem is still there. The malware is deep within the operating system within the system updates partition and the many virus programs i have ran all say the virus can not be removed because it is now part of the operating system.
Looks like the tablet needs a complete re-wipe and the os needs reloading. How do I go about this? Can it even be done?