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Geffas
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Virgin sending my emails to someone else not me

Virgin are sending my emails to someone else I’ve tried ringing told them but same thing happening even the person has emailed me with photos of my mobile contact 

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Hayley_S
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Re: Virgin sending my emails to someone else not me

Hello @Geffas,

 

Welcome to the community page, thank you for posting on here.

 

I am so sorry that this has been happening.

 

I would love to help you further with this, I will send you a private message so I can gain access to your account.

 

Look forward to hearing from you.

Hayley
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Hayley_S
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Re: Virgin sending my emails to someone else not me

Thank you for talking to me privately today @Geffas,

 

I am glad that I have managed to put a plan in action to report your issue, while also changing the email so this does not happen again.

 

If you have anything else you need help with in the future regarding this please let me know.

 

Hope you have a lovely weekend.

 

Many thanks,

Hayley
Forum Team



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