Hello, I recently contacted virgin in myvirginmedia account on the chat facility.
I have on each occasion been asked to switch to a Whatsapp chat to reduce waiting time, the operative siting up to 4 hour delays in responses in the virgin chat facility. Then in Whatsapp I was told there is a similar waiting time in Whatsapp chat and the new operative requested security questions again. Is the request to switch to Whatsapp legitimate or a scam of some sort? I read recently scams can be carried out this way because the contact is no longer in the legitimate app.
Any help very much appreciated. I will add I am finding Virgins' refusal to communicate with me very very annoying.
Hi Tboy, thanks for your message, greatly appreciated, Virgin could take lessons from you on good customer service. I am disappointed with Virgin customer service, very disappointed. Its a shame, the Broadband product is good, the customer service is tooth grindingly bad, so switching back to my old provider today after one 18 months contract.