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Virgin media account

Hi, so recently I signed up for the ultimate umphhh deal. Everything was ok until the night before the engineers were suppose to come round the house and install everything and they flagged up that my account encountered fraud. Basically the house I’m living at the moment my girlfriends mum set up an account with virgin but she got into debt with them. Also they think she is using someone else’s details to set up a new account. I’ve spoken to virgin and they’ve asked me to email the fraud team, fraudpreventionteam@virginmedia.com which I have on Wednesday (11/03/20) I still haven’t received an email yet and it’s been 2 days 

 

PLEASE HELP 

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Re: Virgin media account

Hi Mark_g1010,

 

Thanks for your first post and welcome to our community!

 

Really sorry to hear this has happened and thanks for letting us know. 

 

It can take 3-5 working days for the team to get back to you. I understand that you're eager to get this sorted, but your patience is highly appreciated in waiting for a response from the team.

 

Be sure to let us know once they respond and if you need anything else in the meantime.

 

Kind regards,

Beth

 

 

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Message 3 of 9
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Re: Virgin media account

Hi, thanks for your reply but I still haven’t received anything off the fraud team yet and it’s been 5 days. I want to get this sorted as soon as I can please 

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Re: Virgin media account

I can certainly appreciate your frustration with this Mark_g1010. I'm sure the team will be in touch as soon as possible.

 

^Martin

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Re: Virgin media account

It’s been almost 6 days now and the fraud team still hasn’t replied, can someone on here not transfer me to them? 

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Re: Virgin media account

This is a very busy team and I'm sure they will be in touch as soon as possible. 

 

^Martin

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Message 7 of 9
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Re: Virgin media account

hi just checking that I’ve sent the email to the right email address

fraudpreventionteam@virginmedia.com

 

still no reply from the team

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Message 8 of 9
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Re: Virgin media account

Hi Mark, It should be .co.uk  not .com 

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Message 9 of 9
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Re: Virgin media account

I sent an email to the one you mentioned and still no reply, I understand that it’s hard times and none of the call centres are open but I need this sorting out ASAP. Can someone from virgin team please help me 

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