Virgin email password issues

[EmmaEllwood]

I’m having issues receiving emails to phone, laptop & email application since yesterday.

Says password not correct & then when you try to reset the password it won’t accept a new one.

I was able to auto login through web browser but once you sign out you can’t resign in under current password.

Anyone having similar issues in last 24 hours?

[用心棒 · Accepted solution]

Consider following the advice here, My Virgin media email has been hacked | Virgin Media Help.

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[allysina]

I am exactly the same issue and i don’t know how to fix it

[Travis_M]

Hi @allysina 

Thanks for posting on our community forum and sorry to hear about the issue with your broadband.

What error message is it you are getting when you attempt to reset the password? Please do provide us with an update and we can investigate further if needs be.

Regards