on 31-10-2023 07:26
Received email stating virgin email account has been hacked and to send a bit coin payment. Obviously ignored request but appears email has been hacked.
Password no longer works and no success after a ‘reset’ via virgin live chat.
Just before email access lost, lots of suspicious emails from accounts saying I have requested password changes, when hadn’t.
Any ideas on how to close this email down or regain control?
on 31-10-2023 09:37
Hi @Oldntl, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼
I'm sorry to hear about the issues with the Virgin email.
I will assist you on this and get you the support needed.
I will send a private message.
Kind regards,
Ilyas.