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Virgin email hacked

Oldntl
Joining in

Received email stating virgin email account has been hacked and to send a bit coin payment. Obviously ignored request but appears email has been hacked.
Password no longer works and no success after a ‘reset’ via virgin live chat.
Just before email access lost, lots of suspicious emails from accounts saying I have requested password changes, when hadn’t.
Any ideas on how to close this email down or regain control?

1 REPLY 1

Ilyas_Y
Forum Team
Forum Team

Hi @Oldntl, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

I'm sorry to hear about the issues with the Virgin email.
I will assist you on this and get you the support needed.

I will send a private message.

Kind regards,
Ilyas. 

Ilyas_Y
Forum Team

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