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Kaillhaywood
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Virgin account has bin locked..

I've had no access to my emails  ,virgin media account for 4 days ,wifi drops out regularly. I received a letter saying my account has bin locked due to security detecting suspicious activity around 27 April believed to be compromised.

so as instructions virus scan and try to change password !!

but I unable to access this as it says my information is wrong !! I have all my account information, I've tryed on a few devices several times over and over how I'm meant to change to no success. I've called and waited and the call just ends I know there's a lot going and there people with greater need than myself . Is this a common problem and I'll just have to wait .

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Martin_N
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Re: Virgin account has bin locked..

Hi Kaillhaywood,

 

Thank you for your post. I'm very sorry to hear this. 

 

I will private message you so we can look into this. 

 

^Martin

Kaillhaywood
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Re: Virgin account has bin locked..

Iv replied thank you
Kaillhaywood
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Re: Virgin account has bin locked..

Hi iv sent the information you requested, can you confirm you have it as iv heard nothing since yesterday 

thanks ric

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