I have received this email today it is obviously a scam and I have checked that there is nothing wrong with my payments but feel that security and other customers should be aware.
We're sorry to inform you that your latest Virgin Media bill payment failed. Our payment processor has detected invalid billing information associated with your account.
Your service is now scheduled for automatic disconnection on:
22 January 2020
To avoid interruption of service we strongly recommend that you sign in and update your billing information.
Sign in to Virgin Media
Thank you for being a Virgin Media customer!
Thank you for reaching out to us in our community and bringing this to our attention, please can you forward any phishing email you receive to firstname.lastname@example.org.
We are aware of this one and they are being investigated.
Got the Payment Failed scam email this morning.
Have forwarded to. email@example.com