One of our clients from the UK is reporting our website app.consultport.com being incorrectly blocked by Virgin Media Virus Safe. We understand that this is a false positive. Please advise how to proceed.
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@Client62, when Web Safe blocks access to a site it does so by redirecting the request. As a consequence if the site is requested over:
FYI: if your browser is not configured to always use a secure connection (HTTPS) then when trying to visit http://consultport.com or http://app.consultport.com Web Safe's Virus Safe page will be shown.
We use Cloudflare with option Always use HTTPS option ON. Even if the browser request HTTP version, it will be automatically redirected by Cloudflare to the HTTPS.
We also have a minimum version of 1.2 TLS required. Perhaps Virgin Media doesn't support TLS higher than 1.1?
Every day is a learning process, I had not realised the VM Virus Safe could show as an SSL error.
My Firefox & Edge browsers are both enabled for TLS 1.2 and 1.3 only - no browsing issues over VM.
Is there anything else I can do apart from reporting a false positive to an inbox that in 2023 doesn't seems to have not even an auto-responder indicating that they have acknowledge the message?
Do you have any estimation on how long it may take to someone to give an answer? Thanks in advance