Virgin Media Community

[thvanderlugt]

I've received a call from someone purporting to be from Virgin Media to check the security of my internet account. He said there had been unauthorised activity overnight on the connection. I believe this was going to be a scam asking for my details, so I said I don't do this over the phone but will check with Virgin media through their website.

How do I report this kind of scam (if it is a scam) to Virgin? How do I check to see if there really has been a compromise to my internet security?

[goslow · Accepted solution]

This 'illegal activity on your connection' call was a scam call, as you have correctly spotted already. They are mentioned regularly on here.

The routes for reporting it are all fairly time-consuming and are a bit pointless IMO.

Abandoned calls/Silent calls
https://ofcomforms.secure.force.com/formentry/SitesFormCCTSilentCalls

Spam text message (SMS)/Recorded voice (automated call)/Sales call from a real person (live call)
https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/

Report a phishing attempt
https://www.actionfraud.police.uk/report-phishing