Virgin Media Community

[kzohaib]

Hi,

Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media engineer visit? 

[Tudor]

Sounds like a scam.

[kzohaib]

yes but we don't receive text from Virgin Media directly regarding engineer visit if its scam.

[Client62]

If you in the business of telephone or text fraud it is super easy to forge the Called Id or the SMS sender name.

Which is why banks always say even if it looks like your local branch phone number - don't trust the caller.

[kzohaib]

oh ok . what about when virgin media makes a call to verify about business/person associated with number to determine how technical engineer visit is getting cancelled? Basically , I got a text from virgin media and a call from virgin media number (customer care service , normally I do call this number for any issue/0345 454 1111). Do you mean all these were hacked for targeted attack? 🙂 

[Client62]

Don't reply to unexpected text messages..  

Replying confirms to the sender that you are there and invites them to continue the scam !

[Kain_W]

Hi kzohaib,

Thanks for your post and welcome back to the community.

Apologies for any issues faced, I can see from checking our system that you've been in contact with our team, what's been advised?

Regards,

[kzohaib]

Hi,

I am still waiting for a response from virgin media team.

Hope they reply soon.

I have all the evidence intact if there will be need to put a claim for data breach. 

I will decide on next step when there is response from virgin media.

[Molly_T]

Thank you for returning to the thread to keep us updated. Sorry to hear that you are still waiting to hear back from the team. 

As they are a specialised team that support with these cases they will be back in touch as soon as they can and will be best suited to support you with this. 

Sincerest apologies for any inconvenience caused! Thank you for your patience in the meantime. 

Wishing you all the best 🌞