Virgin Media Community

[NicolaMCB]

Hi,

I have tried to reset my Virgin Media account password via the Forgotten Password link (https://my.virginmedia.com/forgot-details/password) - but on clicking the button it responds with "Oops, something's broken: We're sorry this isn't the page you wanted."

How can I reset my account password?

Thanks,

Nicola

[David_Bn]

Thanks for your post on our Community Forums @NicolaMCB, and a very warm welcome to you!

Terribly sorry to hear of the issues you've faced when trying to reset the memorable word for the self-care account.

Can you please advise me if you've been able to try an alternative browser or clearing cache on the browser you're using?

Kindest regards,

David_Bn