@psg406 wrote:
My Virgin account was hacked and the Password was changed. After talking to the Help team I was was able to gain access to my Virgin account. They also got into Amazon, Apple, Netflix and various other accounts. I am PC literate and have up to date security, Norton, Malawarebytes and CCleaner, this clears all history after each use. All of my passwords are different
My Questions are;
How did they get in to my Virgin Account?
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Try the old password here Pwned Password to see if its been recorded in previous data breaches.
⋮Can it happen again?
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Password composed of random characters and not recorded by Pwned Password will likely reduce the risk
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Why aren't you using 2FA
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Good question, wait for Virgin Media to answer.
⋮Naturally, I'm concerned about Virgins security and that this can happen again.
So far this has been horrendous and I don't know what's coming next
Amazon, Apple, Netflix ― enabling multifactor authentication on those services will reduce the risk of it happening again but Virgin Media Mail will continue to be a weakness because its available security is less than that of those services, i.e. Virgin Media Mail does not offer: multifactor authentication, alerts to sign in location changes, etc.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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