there should be a record of contact on the system which the forum staff here can verify for you (though may take a few days for them to respond). Some staff are working remotely though and contacting customers by phone - there are a few posts on here from other concerned customers that forum staff have confirmed as genuine - i also had a call from the retentions team about a year ago from a mobile number..
I also need to verify an employee ID please as I am having no luck on the WhatsApp of the phone with customer service. No one seems able to help.
I had a call yesterday at 10.51 and they called from a mobile, they new my name and they knew i was leaving.
I asked how to prove it was a legitimate call because he said they Virgin Media can't see if he has called because he's from a special team so he sent me details to allow me to verify him. No one has been able to help me and also no one seems able to access the deal he was offering which I would have been happy to stay with.
He didn't do any checks with me for security.
He called me using this number: [REMOVED] He said their employee ID is [REMOVED] and their work email is [REMOVED]
[MOD EDIT: Personal and private information has been removed from this post.]
Thank you. that person offered me a deal that no one else but them seem able to trace or be able to offer, but I really wanted to be able to go down a usual channel (ie use the virgin phone number rather than his mobile number)
is there a number for a team he works on that I can call that isn’t a mobile please?