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Verification code not received

Neha23
Joining in

on ‎30-08-2022 16:26

Hi 

I am trying to login into my Virgin money account but I get stuck on login as I don't receive any Authentication code on my phone. I had received it in the past. I am typing the correct password but still don't get the code. I also called customer service but I was on hold for 40mins and still, no response so I had to disconnect. 

Please can someone help here? 

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3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

‎30-08-2022 17:45 - edited ‎30-08-2022 17:47

@Neha23 Sorry, this Community forum is for Virgin media issues.

Virgin Money is an entirely different company with no connection at all to Virgin Media.

You will need to use Virgin Money's contact channels.

https://uk.virginmoney.com/contact/

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Neha23
Joining in
In response to Graham_A

on ‎31-08-2022 10:07

Thank you. I did realise that after posting. 

thank you for your reply. 

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Ilyas_Y
Forum Team
Forum Team
In response to Neha23

on ‎01-09-2022 11:30

Hey @Neha23, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

As advised, this is a Virgin Media site, not for Virgin Money.
Please click this link to be redirected to the Virgin Money site.

Kind regards.

Ilyas_Y
Forum Team

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