Showing results for 
Search instead for 
Did you mean: 

Verification code not received

Joining in


I am trying to login into my Virgin money account but I get stuck on login as I don't receive any Authentication code on my phone. I had received it in the past. I am typing the correct password but still don't get the code. I also called customer service but I was on hold for 40mins and still, no response so I had to disconnect. 

Please can someone help here? 


Very Insightful Person
Very Insightful Person

@Neha23 Sorry, this Community forum is for Virgin media issues.

Virgin Money is an entirely different company with no connection at all to Virgin Media.

You will need to use Virgin Money's contact channels.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thank you. I did realise that after posting. 

thank you for your reply. 

Hey @Neha23, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

As advised, this is a Virgin Media site, not for Virgin Money.
Please click this link to be redirected to the Virgin Money site.

Kind regards.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs