Virgin Media Community

[Andy281]

Hi I fould I was locked out of my email and was prompted to change password (last change a few months ago). Ref VMIS158-SUSPICIOUS_ACTIVITY-F009856182

What does this mean? I have virus scan up to date and running continuously & nothing unusual as far as I can tell

[John_GS]

Hi Andy281

Thanks for posting and welcome to the community.

Sorry to hear of this.

Please run virus scans on all devices, then change the email password to something new never used before.

Leave it 1 hour before retrying log in.

Let me know if this solves things

Best,