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athruin
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Urgent! forgotten my security password and i need it to get my internet turned back on.

Hello,

Is there anyone that can help me reset my telephone security password, i work from home and due to a mix up of information my internet was turned off and i need it turned back on to work but they asked for my security password which i do not remember setting.

I hope someone can help,

kind regards

James

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newapollo
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Re: Urgent! forgotten my security password and i need it to get my internet turned back on.

Hi James,

The security password is the memorable word you set up when you first opened the VM account.

This should have been in the original documentation sent to you. It's generally something along the lines of mothers maiden name, place of birth, favourite pets name etc.

 Agents should be able to ask further questions to verify you as the account holder, so have bills/contracts handy if you phone again

 

I noticed a thread from a Staff Member around 6 weeks ago that VM have recently changed their DPA process as they used to send password reminder letters if requested.

If you can call VM on your VM landline by dialling 150 then they should be able to reset your password over the phone.

Failing that, you should be able to confirm the serial numbers of your equipment as a way to reset your password.

 

Hopefully a member of the Forum Team can pick this up for you, however it may take a day or two.

Dave

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Molly_G
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Re: Urgent! forgotten my security password and i need it to get my internet turned back on.

Hi @athruin,

 

Welcome to the forums and many thanks for your recent post. Sorry to hear you've been unable to remember the account password.

 

I can help get a reminder sent out to you, but will just pop you a private message just to verify some details.

 

Please keep an eye out for the purple envelope. 

 

Thanks!

Molly_G
Forum Team



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