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AnnMarieD
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Urgent Contact

I spoke to a customer services agent on 23rd July regarding fraudulent activity on my account.  I was told I would get a call back within 24 hours.  Still no call.  I was given a number for customer care that does not exist.  I have tried several avenues to make contact with Virgin to find that there is clearly a fault with the selection process on the phone choices.  All roads lead back to the only option is to press 1 for a link to be sent.  I need to speak to somebody urgently please.  I have been a customer for many years and the recent customer service is disgraceful.

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DJ_Shadow1966
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Re: Urgent Contact

Hello

I have escalated to a the VM forum team and somebody will be along to help you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_F
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Re: Urgent Contact

Hi AnnMarieD, thanks for getting in touch.

 

I'm sorry to hear about this situation, we'd like to take a look from here and see what we can do to help. Please look out for my PM (the purple envelope) and get back to me when you can.

 

Tom 

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Tom_F
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Re: Urgent Contact

Really glad we could help get this sorted out Ann-Marie, if there's anything else don't hesitate to give us another shout.

 

Tom

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