Virgin Media Community

[davidrc]

Hello

I have a lifetime hearing problem and I have been trying for hours to get through to the Virgin team to update my old mobile telephone number. There is only so long the text relay service team will hold for me!

I am unable to log-in to my Virgin credit card online account as it keeps on sending a digit code to my old mobile telephone number!

This is all very frustrating and I just wish to update my number. Can you please help?

Thank you in advance.

[DJ_Shadow1966 · Accepted solution]

Hello

Are you trying to update your phone number with Virginmedia on a broadband or mobile account, or your trying to update your Virgin Credit Card account, if you trying with Virgin Credit card account then I am afraid that you have come to Virginmedia Internet / Mobile support and we cannot help as Virgin Credit Card is a different company. There in no link between Virginmedia and Virgin Credit Card as a company.

Regards Mike