Good morning
I see that this is apparently a genuine number but I am concerned it may be being 'cloned' or diverted via scammers.
My elderly mother got a call yesterday about 1.15pm saying they were from the verification team of the Call Blocking we were trying to set up. We have not tried to set any Call Blocking up but have registered with the Call Preference Service so not sure if that is what they were referring to.
However, the worrying part was that he asked for details on her bank card. He had the first four digits but that is not hard to get or guess as they indicate which bank and type of card it is. He asked for the number on the back of the card and the next digit. By now my mother was getting suspicious so used the excuse that she had just made her lunch to ask him to call back in an hour. Someone did call her back and she asked them to contact me as I have PoA.
This doesn't seem to add up to us as the CPS doesn't charge, we haven't requested any Call Blocking and even though there would no doubt be a charge for that, why would they need her card details? Surely they would just add to a bill?
Add to this, one call was to her mobile, one to her landline. They seemed to know a lot about her already...
Would someone please assure us on this - or look into it if you agree it doesn't look right.
Thank you for your attention.