Virgin Media Community

[Jamesb1512]

So i received this leaflet this evening and found it strange that the only way to contact was via sms on what may be a premium rate number I'm unsure about it. I would expect at very least a website i could visit especially from a broadband provider so i am worried it may be a phishing scam or/and a premium rate number scam.

[Graham_A]

---

@Jamesb1512 wrote:

So i received this leaflet this evening and found it strange that the only way to contact was via sms on what may be a premium rate number I'm unsure about it. I would expect at very least a website i could visit especially from a broadband provider so i am worried it may be a phishing scam or/and a premium rate number scam.

---

How did you receive this leaflet? Was it put through your letter box?

Can you post a picture of the leaflet.

[John_GS]

Hi Jamesb1512

Thanks for posting and welcome to the community.

Please can you send us a screenshot of this leaflet? We'll be able to advise further.

Best,

[Jamesb1512]

 thank you for your response.

[Tudor]

Looks genuine, why do you say it’s a premium number?

[Jamesb1512]

Thanks for the response i did say it may be a premium rate number im unsure as it just didn't seem right the way in which the leaflet was presented with no other way of contacting besides sms and it was posted late in the evening. I just want to be sure it was legitimate as there are some vulnerable residents on our street and i would hate for something to happen that could have been avoided.

---

@Tudor wrote:

Looks genuine, why do you say it’s a premium number?

---

•  

[Lee_R]

Hi @Jamesb1512 thanks for getting back to us.

I am grateful that you've been cautious.  It's better to check things out.  The leaflet is genuine.  I am really sorry for any concerns this may have caused you or indeed, your neighbourhood.

Regards

Lee